Privacy Policy

Our Privacy Policy

B5 is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information. We respect your privacy and are committed to protecting your personal data.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 and also the principles governing collection of data and its disclosure from the Information, Communications and Media Act of Bhutan 2018.

A copy of the Acts may be obtained from the website of The Office of the Australian Information Commissioner at and The Ministry of Information and Communications, Bhutan at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

We collect your personal information for the primary purpose of providing our services to you, providing information to universities, institutes and immigration. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may contact us in writing your intention to withdraw your application or personal information from us.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Disclosure of Personal Information

Your personal information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

Security of Personal Information

Your personal information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

We will not disclose any of the personal information held by us to a third party, unless required or permitted by law or specifically authorised to do so in writing by the concerned person. We will delete any personal data, including sensitive personal data or information or destroy all personal information, which has become obsolete. However, most of the personal information is or will be stored in client files, which will be kept by us for a minimum of two years.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please email us at or

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